General terms & conditions
Terms & Conditions
1. General Terms and Conditions
These General Terms and Conditions apply to all transactions made online with Lovea Lifestyle of Admire Ltd. Please read them carefully before you place an order. All agreements are subject to and will be interpreted in accordance with Finnish law, and all disputes between the parties shall be exclusively settled by the Finnish courts. Nothing in these General Conditions shall be deemed to affect your statutory rights. By making use of this website, you accept these General Conditions. All transactions with Lovea Lifestyle are subject to these General Conditions. The words ‘the company’, ‘we’ or ‘us/our’ always refer to Admire Ltd The word ‘customer’ always refers to the person or persons who purchase(s) goods from the company or agree(s) to purchase goods. Every reference to the website implies a reference to all URLs that are the property of Lovea Lifestyle of Admire Ltd.
All prices are stated in euros. They include VAT at the applicable rate, unless clearly stated otherwise. All prices are subject to change without prior notice.
To purchase a product, you first need to add it to your shopping basket. Once you have added your desired products to your shopping basket, you need to enter your contact and invoicing details. Then, you have to provide us with all necessary details for the payment of the products. Once we have received all of the above details, you will see an overview page. Once you accept this, your purchase is confirmed. The purchase agreement can be concluded in the language of the website where you make your purchase. We accept orders through online transactions (secure server). All transactions using credit and debit cards are subject to verification and the authorisation of the card issuer. We accept Visa, MasterCard, Maestro, Bancontact/Mister Cash, KBC Online/CBC Online, ING Homepay, Dexia Direct Net, iDEAL and PayPal. If your card issuer refuses to authorise your payment to us, we cannot be held liable for shipping delays or a non-delivery of your order. Orders without valid payment in the name of the registered card holder will not be accepted or processed. Attention: minors (under 18) may not proceed to the purchase, unless they have permission of one of their parents or their legal guardian
Ordered products will be delivered as quickly as possible in accordance with the requested shipping method. All shipping costs are subject to change without prior notice. We will make every effort to ensure that you receive your order within the estimated delivery time. The maximum delivery time is 30 days following the day after the order was placed. All goods are supplied subject to availability. If we are unable to deliver your goods within 30 days, we will notify you immediately and inform you of the expected delivery date. If we are unable to deliver your goods within 30 days, you may cancel the undelivered orders/products at any time whatsoever once you have been notified of the late delivery. If payment has already been made, you will receive a full refund for the item or items in question. If the goods we supply are damaged during shipping or do not correspond to the items on the delivery note or the items you ordered, you are required to notify us and return the items within 7 calendar days following receipt. If we do not receive such notification, the customer will be deemed to have accepted the items and to be satisfied with them. We cannot be held liable for any consequential damage due to late delivery or non-delivery by the carrier engaged by the company. Our liability in such instances is limited to the value of the items which it has been demonstrated were not received by the customer.
5. Returning and exchanging items
We want you to be completely satisfied with every purchase at Lovea Lifestyle of Admire Ltd. We make every effort to offer you outstanding quality, value for money and excellent service. If you wish to return or exchange an article, or if you have decided not to keep it, please return the items to us within 14 calendar days, in their original packaging with the label. If appropriate, we will exchange the item or items or refund the cost price. All goods must be returned in new and unused condition, together with a copy of your original delivery note. The customer is responsible for the return of the goods and its costs. If you wish to return an item because it is damaged, please send us immediately after reception of the damaged goods an email to [email protected], with pictures and a description of the damage. Then return the damaged goods in their original packaging, together with a printed version of the email, within 1 day after reception. If appropriate, we will exchange the item or items or refund the full cost price.
We make every effort to ensure that the colours on the website match those of the actual product as closely as possible. But please note that we use natural materials, which allows slight differences in color and size. Lovea Lifestyle does not offer refunds, replacements or exchanges arising from the look of the materials as described here. Some of these natural materials (such as wood), will respond to temperature and humidity variations by expanding and contracting. Your items can experience movements and cracks as it adjusts – this is not a fault, but a natural occurrence within the fibres of a natural product. Many of our timber ranges are characterful woods with the appearance of naturally occurring knots. Variety of colours, grains and knots found in wood is simply the character of timber and not a defect. No one piece of timber is alike and customers’ should expect a variance in tone, veins, grain pattern, leaching, cracking and knots. None of the above is viewed as a fault; we embrace these changes as the natural characteristics and beauty of timber furniture.
7. Regulations on distance sales
In accordance with the regulations on distance sales you have the right to cancel any order placed via the website within 7 calendar days from the delivery date with a view to a refund, provided that the goods have not been used. This does not apply to perishable goods, unsealed software or items that were
personalised or manufactured according to your instructions. To cancel an item, you can send us an e-mail to [email protected], notifying your customer number and the number of your order. You need to take reasonable care of items and retain all original packaging and must not use the item. Items must be returned within 7 calendar days after you have sent us your cancellation message. Items can be returned to our customer service (see contact details). All items will be returned at your expense, unless this concerns damaged or incorrect items, in which case we will refund the costs when we receive the items. If we receive the items in unused condition and in their original packaging with all accessories, you will receive your refund within 30 days of your cancellation message.
8. Force Majeure
We are not responsible for failure to comply with our obligations if this is the consequence of or is caused by labour disputes or any other circumstances that are reasonably beyond the company’s control such as situations of force majeure, civil unrest or riots, floods, fire, strikes, lock-outs, transportation problems and promulgation of laws. If it becomes impossible due to such circumstances for the company to deliver the ordered items in whole or in part within a reasonable timespan, the customer’s liability will be limited to the value of the items already delivered, increased by any associated shipping costs.
Any information appearing on our website or which can be read in any other printed material of the company is deemed to be non-binding or is recognised as best practice. This should only be deemed useful supplementary advice in addition to other recognised practical guidelines. All information on our website is regularly updated.
10. Prices and printing errors
We check prices and specifications to the best of our ability, but although we make every effort to ensure that they are correct, we cannot be held liable for errors and omissions. We reserve the right to change our prices and specifications without prior notice.
All complaints and comments can be sent to our customer service through the contact form. We will use our best endeavours to deal with your complaint within 5 working days. If we cannot resolve your complaint immediately, we will inform you of the expected time and keep you informed of all enquiries.
We make every effort to protect the safety of users of our online ordering service. We make use of SSL (secure socket layer) technology to secure your data during all sales transactions with us. Any information you provide is fully encrypted so that third parties cannot read it. (For Netscape click on the ‘safety icon’ at the bottom of the taskbar and verify whether SSL2 and SSL3 are ticked. For Internet Explorer click on Image, Menu and Internet Options and click on ‘Advanced’. Check there whether SSL2 and SSL3 are ticked. Your browser will confirm that you are working in a safe environment: an icon with a locked padlock or a picture of a key will appear on the taskbar at the bottom of your screen.
13. Contact details
Admire Ltd - Lovea Lifestyle
Tapiontori 1, 8th floor
02100 Espoo - Finland
14. Registered office
Tapiontori 1, 8th floor, 02100 Espoo - Finland
[email protected] - +358403901901
Registered at the trade Register with VAT number FI30163089.
15. Right of withdrawal
You have the right to withdraw from the agreement within a period of 14 days without indicating the reasons. The right of withdrawal expires after 14 days you or a third party appointed by you, other than the carrier, takes physical possession of the last batch or article. In order to exercise the right of withdrawal, you must inform Lovea Lifestyle, [email protected] about your intention to withdraw from this agreement, through explicit declaration (e.g. through mail or email). In order to comply with the withdrawal term, please send the notice relative to your decision to exercise the right of withdrawal before the right of withdrawal period expires.
16. Effects of withdrawal
If you decide to withdraw from the agreement that was previously made, we will refund all the payments that you have made, including the delivery costs (with the exception of additional costs in case you chose a type of delivery other than the least expensive standard delivery method offered by Lovea Lifestyle),
without any undue delay and in any case no longer than 7 days after we were informed about your decision to withdraw from the agreement. We will make refunds by using the same payment method that was initially chosen for the transaction, unless explicitly agreed otherwise. In any case, you will not incur any cost, as consequence of said refund. We have the right to wait to refund you until we have received all returned purchases, or until you have proven that you have shipped all purchases for withdrawal, according to which date occurs first. You have to return the goods or submit them without undue delays and in any case, within 7 days from the day you notified us your intention to withdraw from this agreement. The term is respected if you return the goods prior to the expiry of the 7-day term.